Refund Policy

Effective Date: January 2026

At ACRA Farming, customer satisfaction is our priority. This Refund Policy outlines the conditions under which refunds may be issued for farming-related products purchased through our website.

1. Eligibility for Refund

You may request a refund if:

The product received is damaged or defective.
The wrong product was delivered.
The product is missing from the order.

2. Non-Refundable Items

Products damaged due to misuse or improper handling.
Items returned without original packaging.
Products marked as non-returnable at the time of purchase.

3. Refund Request Process

To request a refund, please contact us within 7 days of receiving your order by emailing support@acrafarming.com with:

Order Number
Product Details
Reason for Refund
Photos (if product is damaged)

4. Refund Approval

Once your request is reviewed and approved, we will notify you via email. Approved refunds will be processed to the original payment method.

5. Refund Timeline

Refunds are processed within 7–10 business days after approval.
Bank processing times may vary depending on your payment provider.

6. Shipping Charges

Shipping charges are non-refundable unless the return is due to our error (wrong or defective product).

7. Cancellation Before Shipping

Orders cancelled before shipment may be eligible for a full refund. Once shipped, cancellation may not be possible.

8. Contact Information

Company: ACRA Farming
Email: support@acrafarming.com